Shipping policy

Returns and Refunds

We strive to ensure that you are completely satisfied with your purchase. Due to the nature of our Products, we have a no returns policy. Refunds and exchanges are only available in the following limited situation:

a. Defective Products Exchange or Refund Policy If you discover a manufacturing defect (e.g., a broken spray nozzle or malfunctioning pump) within 14 days of receiving your Product, you may at your election be eligible for an exchange or refund. To proceed:

• Record a short video showing the defect or malfunction; and
• Submit the video to our Customer Service team for verification.

Upon verification of the defect, we will arrange an exchange or refund of the defective item within 30 business days of verification.

b. Exclusions and Limitations

• For safety and hygiene reasons, we cannot accept returns on any cosmetic products. Once purchased, no Product returns will be accepted under any circumstances.
• This policy does not apply to defects resulting from misuse, accidental damage, or normal wear and tear.